Patient

​​​Are you a patient at Dubai Healthcare City (DHCC)?

Do you want to know more about how Dubai Healthcare City (DHCC) is regulated?

About Dubai Healthcare City Authority – Regulation (DHCR)

Dubai Healthcare City Authority – Regulation (DHCR) is an independent regulatory arm of Dubai Healthcare City Authority (DHCA), the governing body of Dubai Healthcare City (DHCC) free zone - a health and wellness destination.

Launched in 2002 by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, the world’s largest healthcare free zone comprises two phases. Phase 1, dedicated to healthcare and medical education, occupies 4.1 million square feet in Oud Metha, and Phase 2, which is dedicated to wellness, occupies 22 million square feet in Al Jadaf, overlooking the historic Dubai Creek.

The free zone has two operational sectors – Dubai Healthcare City Authority - Investment (DHCI) and Dubai Healthcare City Authority - Education (DHCE). Together, leveraging the free zone’s global healthcare standards, and strengthening its medical tourism portfolio and its clinical-academic environment.

DHCR regulates both sectors – education and investment – and reports directly to the DHCA Board. It is responsible for the licensure of all healthcare professionals and healthcare operators and setting and maintaining international best practice in healthcare delivery and patient care within the free zone. DHCR’s outpatient quality standards are accredited by the International Society for Quality in Healthcare (ISQua).

To learn more about ISQua and their accreditation program visit http://www.isqua.org/

 
Do you have a general enquiry about Dubai Healthcare City (DHCC)?

Is Dubai Healthcare City (DHCC) responsible for the registration, importation and pricing of medications?

No. Those issues are to be referred to the UAE Ministry of Health

a. What is the process for the requisition of controlled / narcotic medications?

A letter from the facility is to be submitted to the UAE Ministry of Health, along with the license of the doctor in charge and the clinical operating license of the facility in which the application will be verified

 
Do you have a complaint about a clinic or facility?
FAQ on the DHCR complaints process
Compliance Assurance Department - Customer Protection Unit (CPU)
1. What is Compliance Assurance Department?
It is a department within DHCR responsible for ensuring compliance and enforcement of policies, standards, rules and regulations within the free zone.
2. What are the units under the Compliance Assurance Department?

There are two units under the Compliance Assurance Department: the Customer Protection Unit (CPU) and the Inspection and Enforcement (IEU).

The CPU is responsible for the management and investigation of complaints filed by complainants. DHCR ensures enforceability of its rules and regulations through IEU whose members are authorized to collect information from operators and registered entities pertaining to complaints filed. They are also authorized to conduct scheduled and unscheduled inspection visits to ensure compliance with applicable laws, rules and regulations.

3. Who can file a complaint?

Patients, employees of licensed facilities and entities operating within DHCC, DHCC licensed professionals.

4. How to file a Complaint with CPU?

A complaint can be filed by completing the Complaint Form. The Compliant form should be submitted to CPU along with relevant supporting documents pertaining to the complaint (such as medical reports and the likes).

5. What type of complaints fall under the jurisdiction of CPU?

Complaints against any licensed healthcare professional/s (healthcare facility/ies, non-clinical facility/ies but related to clinical activity, any unlicensed facility/ies or healthcare professional/s within DHCC

 
 
 
How can you get a sick leave, medical report or medical escort leave attested?

DHCR is the authorized body that attests a number of medical documents issued whithin Dubai Healthcare City for official use. This service is valid for all DHCC business partners and patients that have been treated in a clinic within the free zone.

Sick leave attestation

Sick leave attestation is open to all patients who have had a valid sick leave report issued by a doctor at Dubai Healthcare City. To get a sick leave attested, a patient will need to have the following:

  • A sick leave report signed by a doctor licensed in DHCC
  • A payment sticker affixed to their sick leave report
  • A valid Emirates ID number mentioned on the sick leave report; for visitors, a passport number will suffice

The time required to process a sick leave attestation request varies on the duration of the sick leave.

Attestation of medical report

Medical reports issued by clinics in Dubai Healthcare City (DHCC) can be attested by DHCR for official purposes. All requests have a 24 hour process turnaround time during any working day.

Medical escort leave attestation

Leave requests by assigned named escorts of patients can be attested within 24 hours during a working week.

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