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Regulatory Functions

Commercial License

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All entities operating in Dubai Healthcare City requires a commercial License in accordance with the Licensing Regulations. Dubai healthcare City Authority – Regulatory (DHCR) issues various types of commercial Licenses in accordance with the Legal Status of the proposes Clinical or Non-clinical facility including:

  • Free Zone Limited Liability Company (FZ-LLC)
  • Branch of a foreign Company
  • Branch of a UAE Company or Establishment

The entities who has Commercial License from DHCA are also required to obtain an Operating Permit for the Clinical or Non-Clinical facility.

Please click here to apply for the service.

Operating Permit

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All licensees are required to obtain an Operating Permit before commencing business operations in the zone. The Operating Permit is valid for one year and is renewed annually.

Clinical

Healthcare is the core cluster of DHCC which include hospitals, clinic, laboratories and pharmacies. This permit is issued only after passing the Pre-operating assessment.


Non-Clinical

The operating permit for non-healthcare activities is issued after successful completion of engineering inspection.

Please click here to apply for the service.

Engineering Services

All entities require fit-out permit prior to commence any type of fit-out work in their premises. Entities also require fit out completion certificate prior to commence the operation.

Our Engineering Services includes but not limited to:

  • Design Review - New Clinical Buildings Projects:
  • DHCR review the design of the new clinical building in compliance with the FGI guidelines prior to submitting request for building permit.


  • General Fit-out works:
  • General fit-out works include fit-out works for core and shell units and the modification works in fitted out units whether in DHCC owned buildings or other developers owned buildings.

    • Required documents: click here for the design submission check list for Fit-out works.
    • Design Review Period: 2 – 5 working days from date of submission.
    • Fit-out completion inspection: refer to the attached form of Fit-out inspection Request.
    • Fee: fees shall be calculated based on GFA in ft². please refer to DHCR fee matrix.

  • Minor Fit-out works:
  • Minor works shall include all Fit-out works which do not by any means affect the existing electro-mechanical systems, fire alarm and fire-fighting systems, Civil Defense requirements and building structure.

    • Required documents: click here for the form of design submission check list for Fit-out works.
    • Design Review Period: 1 – 2 working days from date of submission.
    • Fee: 1,000 AED.

2.   Signage application:

Permits issued for building external signage are subject to an initial application and annual renewal fees.

  • Initial application: here for the form.
  • Initial application fee: 1,000 AED.
  • Annual display permit fee: refer to DHCR fee matrix.

3.   Contractor replacement:

  • Required documents: click here for the form.
Professional Licensing

DHCR issues license to practice to Healthcare professionals which include Physicians (Medical/Dental), Nurses, Allied Health, CAM professionals, trainees and faculty. The healthcare professional must maintain an active license status during their practice within DHCC.


Certain specialties require DHCA Licensing examination which is provided through Prometric Test Centers worldwide. Specific licensing requirements are listed in the guidelines.

Please click here to apply for the services.

Quality Improvement

​​​​​​​​​ As part of the healthcare Quality Improvement, all clinical facilities shall undergo a pre-operating assessment prior to obtaining an operating permit. During the validity of the commercial license, clinical facility will further undergo periodical survey assessments to:

  • Ensure implementation of international healthcare standards.
  • Oversee patient safety.
  • Oversee quality care.
  • Monitor performance.
  • Support healthcare operators through awareness sessions.

Please click here to apply for the service.

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Compliance and Assurance

All entities operating in Dubai Healthcare City requires to comply with the rules, regulations, policies, standards of Dubai healthcare city and federal laws (as applicable).

Customer protection unit and inspection & enforcement unit falls under The Compliance and Assurance department.

Customer Protection Unit

The CPU receive and review any complaints pertaining to:

  • Clinical Complaints
  • Operational Complaints
  • Employment Complaints

Inspection and enforcement

The inspection and enforcement unit scope includes but not limited to:

  • Planned Inspection
  • Ad hoc Inspection
  • Follow – up Inspection
Please Click​ here for the Complaints For Public Process.​
Please Click here for the DHCR Violations and Fines List.
Please Click​ here for the Violations Management Inspections​ Policy and Procedure​. 

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Government Service Operations (GSO)

DHCR provides a comprehensive government services by interfacing with various department of Dubai Governments and UAE Ministries to all Dubai healthcare city business partners as part of one stop shop services.

This include interface with various department of Dubai governments and UAE ministries.

The Government services office located in Dubai healthcare city, building 27, block B, ground floor.

For further information on visa eligibility refer to the DHCC visa policy.

All business partners are requested to process service request through Masaar portal.

DHCR services includes but not limited to:

  • Visa services
  • Postal services
  • Medical fitness
  • Emirates ID

For further information on visa eligibility refer to the DHCC visa policy.

Please click here to apply for the service.

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Academic and Training

​​​The DHCR Academic and Training Department is responsible for supporting innovation in Education and research beneficial to public health and to support healthcare excellence and continuous improvement through the following roles:

  • Advise and support potential and established customers seeking to be active in the fields of Education and Research within DHCC.
  • Issuance of Education and Research Permits, including new permits, renewals and amendments for DHCC Licensed clinical and non-clinical operators.
  • Monitoring of Academic and Research outcomes and performance of operators.
  • Review and approval of Accreditation of Continuing Professional Development programmes and other Educational Programmes.
  • Review, feedback and approval of Individual research programs/protocols through independent ethical review and DHCR Committees and Councils.


Clinical Research

Dubai Healthcare City Authority – Regulatory (DHCR) is responsible for regulating all aspects of research within the free zone.


Research is essential for the advancement of medical knowledge, development of new treatments and delivery of efficient services for the health and wellbeing of patients, service users and the wider society.


In order to conduct research activities within DHCC, it is mandatory to have a valid Research Permit.


For further information regarding requirements, processes, and procedures please refer to the Research Quick Reference Guide.


In addition, following are the forms required to acquire and maintain a DHCR Research Permit as well as those required to submit a Research Protocol for review:

Clinical Advertisement

All clinical operators in DHCC must obtain DHCR and Ministry of Health and Prevention (MOHP) approval for any clinical advertisements.

Clinical Advertisements include but not limited to printed materials, audio, video SMS and website.

We invite you to click here for further information.

Compliance and Assurance Department

All entities operating in Dubai Healthcare City requires to comply with the rules, regulations, policies, standards of Dubai healthcare city and federal laws (as applicable).

Customer protection unit and inspection & enforcement unit falls under The Compliance and Assurance department.

Customer Protection Unit (CPU)

The CPU receive and review any complaints pertaining to:

  • Clinical Complaints.
  • Operational Complaints
  • Employment Complaints

Inspection and enforcement

  • Planned Inspection
  • Ad hoc Inspection
  • Follow – up Inspection

Please Click here for the Complaint Process.

Please Click here for the Complaints form.

Please Click here for the Complaints Management Policy and Procedure.

We invite you to click here for further information.

Labor Disputes

Labor law issues in the UAE are governed by United Arab Emirates (UAE) Federal Law No. 8 of (1980), the Labor Law and its Amendments. Dubai Healthcare City Authority (DHCA) represented by Dubai Healthcare City Authority - Regulatory (DHCR), the independent regulatory body has developed Policy and Procedure for Labor Disputes Management within DHCC.

The Customer Protection Unit (CPU) is responsible for the management of all labor disputes cases received in line with applicable rules and regulations.

The Policy and Procedure for Labor Disputes Management applies to all employee and license holder working within DHCC.

Please Click here for the Labor Dispute Complaints Form.

Please Click here for the Policy and Procedure for Labor Disputes Management

Inspection and Enforcement

It is the unit established within the Compliance and Assurance Department to undertake site inspections of Licensee premises and report to the Clinical Affairs Department (CAD) any found activities that may be non-compliant with Standards, Rules and Regulations within DHCC. The aim of the visits is to monitor the facility/professional compliance with DHCA policies, standards, rules and regulations.

DHCR inspection team may conduct at any time random visits to determine the facility compliance with the DHCA regulations, and take appropriate action if required.

Conformance or Non-Conformance/s statement

After every inspection a clearance report will be communicated to the licensee or non-conformance report in which non-compliance to the DHCA regulations/Rules/Standards have been identified.

Facility Justification/Response

The Licensee should respond, in writing to the inspection findings and submit a complete Corrective Action Plan/Response (if requested) within seven (7) days of the request.

Violation decision

Failure of a Healthcare Operator or Professional to comply with relevant Regulations, Rules, Standards and Policies through its actions or inactions may result in the DHCR Registry of Companies taking disciplinary action.

Appeal process

The facilities/professional may appeal to the Appeal Unit against violation decision in writing within thirty (30) days from the day of receipt of the violation letter. However, the outcome of the appeal decision is FINAL as per the appeals policy.

Please Click here for the DHCR Violations and Fines List.

Please Click here for the Violations Management Inspections Policy and Procedure.

Health, Safety and Environment


DHCR provides a comprehensive environmental health and safety oversight advisory service to all Dubai healthcare city business partners.

 

HSE services includes but not limited to:

 

  • Increase focus on work-related health risks to eliminate harm
  • Provide guidance on establishing fire and life safety frameworks
  • Develop a risk community profile of hazards
  • Establish key initiatives based on community activity
  • Generate seamless fire and lift safety programs in the free zone
  • Receive notifications of unsafe, dangerous occurrences and incidents relating to fire and life safety, and take necessary corrective action

In its capacity as the free zone's oversight advisor, provides both regulatory as well as advisory services, facilitating a sustainable environment that fosters health, safety and wellbeing without compromising growth and development.

Please click here to apply for the service.



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