Compliance and Assurance
The compliance and assurance department aims to regulate Dubai Healthcare City by overseeing the compliance and enforcement of policies, standards, rules and regulations.
Customer Protection Unit
The department considers any complaint against healthcare professionals, Complementary and Alternative Medicine professionals, healthcare operators, research operators and education providers in relation to activities carried out in DHCC.
Furthermore, the department reviews a complaint in which there were allegations that a Licensed Healthcare Professional had conducted an Inappropriate Professional Practice or Professional Misconduct.
In addition, CPU can also consider an interim order imposed against the Healthcare Professional whose License is the subject of an interim restriction or suspension or the Healthcare Facility's Clinical Operating Permit or both imposed by the chairperson of the Complaints Committee in order to meet the Required Standard of Competence To make a decision whether there was no an Inappropriate Professional Practice (IPP) or Professional Misconduct (PM) and therefore, dismiss the complaint , or that there is an Inappropriate Professional Practice or Professional Misconduct and therefore, impose appropriate disciplinary actions which could be one of the following:
- Letter of advice to the Facility and/or the Physician
- Letter of warning to the Facility and/or the Physician
- Suspend DHCC clinical privileges for certain period of time for the Facility and/or the physician.
- Impose conditions or restrictions on a Licensed Respondent's Clinical Operating Permit of the Facility.
- Remove or modify conditions or restrictions previously included in a Licensed Respondent's Clinical Operating Permit.
- Impose a Penalty in accordance with the schedule of prescribed fines issued by the Registry of Companies.
Please Click here for the Complaints For Public Process.
Please Click here for the Complaints Management Policy and Procedure.
Labor law issues in the UAE are governed by United Arab Emirates (UAE) Federal Law No. 8 of (1980), the Labour Law and its Amendments. Dubai Healthcare City Authority (DHCA) represented by Dubai Healthcare City Authority - Regulatory (DHCR), the independent regulatory body has developed Policy and Procedure for Labor Disputes Management within DHCC.
The Customer Protection Unit (CPU) is responsible for the management of all labor disputes cases received in line with applicable rules and regulations.
The Policy and Procedure for Labor Disputes Management applies to all employee and license holder working within DHCC.
Please Click here for the
Labor Dispute Management Policy and Procedure.
Please Click here for the Labor Dispute Complaints Form.
Inspection and enforcement:
Is the unit established within the Compliance and Assurance Department to undertake site inspections of Licensee premises and report to the Registry of Companies, or Fitness to Practice Panel any found activities that may be non- compliant with Standards, Rules and Regulations within DHCC. The aim of the visits is to monitor the facility/professional compliance with DHCA policies, standards, rules and regulations
The types of inspection can either be:
a) Planned Inspection. An unannounced on-site visit to a Licensee conducted by the Compliance & Assurance Department in order to review compliance with the DHCA Rules, Regulations and Standards. This inspection is conducted annually and as planned by the inspectors;
b) Ad hoc Inspection. An unannounced on site-inspection to a Licensee conducted in response to urgent situations; or
c) Follow-up Inspection. An unannounced on-site inspection to a Licensee in order to check the corrective actions are taken and the non- conformances are rectified.
Conformance or Non-Conformance/s statement:
After every inspection a clearance report will be communicated to the licensee or non-conformance report in which non-compliance to the DHCA regulations/Rules/Standards have been identified.
The Licensee should respond, in writing to the inspection findings and submit a complete Corrective Action Plan/Response (if requested) within seven (7) days of the request.
Failure of a Healthcare Operator or Professional to comply with relevant Regulations, Rules, Standards and Policies through its actions or inactions may result in the DHCR Registry of Companies taking disciplinary action.
The facilities/professional may appeal to the Appeal Unit against violation decision in writing within thirty (30) days from the day of receipt of the violation letter. However, the outcome of the appeal decision is FINAL as per the appeals policy.
here for the DHCR Violations and Fines List.