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COVID-19 Guidelines and Advisory

12 March, 2020. In line with national level measures to support preparedness towards COVID-19 pandemic and containment efforts in the UAE, and in cooperation with relevant international, regional and UAE authorities, we would like to update members of the Dubai Healthcare City (DHCC) Community about new guidelines and provide you with relevant recommendations as of 12 March, 2020. 

The World Health Organization (WHO) has called on all countries to detect, test, treat, isolate, trace, and mobilise their people - those with a handful of cases can prevent those cases becoming clusters, and those clusters becoming community transmission.  

We need to comply and work together as a Community because each one of us has the capacity to contribute, to protect ourselves and others, whether at work, home or in public spaces.

Note: Due to the global nature of the risk and new control measures, expect rolling updates on COVID-19 from Dubai Healthcare City Authority – Regulatory (DHCR), the regulator of DHCC and relevant authorities.  


1.      DHCA HSE Infection Control and Preparedness Plan: A guidance document for clinical and non-clinical partners in DHCC as well as patients, visitors and contractors on how to reduce operational risks, and maintain optimum cleaning and disinfections standards. 

2.      Mandatory reporting by clinical facilities: As per directions from UAE government authorities, hospitals and clinics in DHCC are instructed to report any suspected and confirmed cases of COVID-19 based on case definition to the Preventive Medicine Section, Public Health Protection Department, Dubai Health Authority (DHA). In parallel, a copy of this report must be emailed to DHCR via ( 

3.      Clinical facilities to submit data to DHCR: DHCC-licensed healthcare operators are required to submit any requested data to DHCR within the stipulated timeframe.

4.      Postpone events: All licensed operators (clinical and non-clinical) are mandated not to hold any courses, lectures, workshops or events starting from Sunday, 15 March to Wednesday, 15 April, 2020.

5.      Postpone approved Continuing Professional Development (CPD) trainings and courses (in-person): Approved trainings that have been scheduled to take place between Sunday, 15 March and Wednesday, 15 April should be postponed. Instead, distance learning methods can be used during the mentioned period. Advice on possible future dates will be provided in due course. For queries, please email  

6.      Prometric testing centers closed: Following directives from UAE government authorities, Prometric testing centers in Abu Dhabi and Dubai will remain closed until Saturday, 4 April, 2020. For queries, email

7.      Healthcare professional license renewal due until Saturday, 4 April:

  • Online Basic Life Support (BLS) training certificates accepted; license renewal for healthcare professionals will be based on certificate of online BLS training completion with an undertaking to complete the hands-on component once training centers reopen. 
  • 100% online CPD points accepted.

8.      Limit group therapies: Clinical facilities conducting group therapy sessions are advised to conduct individual sessions instead. If this is not possible, limit the size of the group [no more than three] session, and ensure appropriate disinfection and cleaning procedures prior and after. In addition, schedule these sessions in a manner that reduces the number of patients on the premises at the same time.



Work meetings and corporate events

  • Avoid or limit meetings, unless essential. 

Promote digital communication when possible.  


Refrain from:

  • Handshakes.
  • Hugs and kisses.
  • Nose-to-nose greeting. 
  • Avoid close contact where possible.


Increase awareness

We have created awareness posters that can be downloaded and placed in your facilities.



  • Postpone travel plans unless necessary.
  • If you travel, note that preventive measures will be taken upon your return to the UAE; depending on the travel history, you may be asked to stay home for a period of 14 days. 



  • Dubai Healthcare City: 800 Health (432584)
  • Ministry of Health and Prevention: 800-11111 
  • Dubai Health Authority: 800-342  



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