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DHCA Alert: COVID-19 – Insurance inclusion move for telehealth services provided by DHCC-based clinical facilities

25 March, 2020. In line with national efforts towards combating the COVID-19 pandemic, and in cooperation with Dubai Health Authority, new guidelines are being introduced to ensure improved access to healthcare, especially insurance coverage to encourage utilisation of services that can be provided through telehealth.

Dubai Healthcare City Authority (DHCA), the governing body the Dubai Healthcare City (DHCC), would like to inform all clinical partners in the free zone that insurance companies have  been advised and encouraged to cover telehealth services provided by DHCC-based clinical facilities as per DHA Policy Directive pursuant to the Health Insurance Law (No 11 of 2013). These can include services such as primary healthcare and psychology/ psychiatry consultations.

This announcement follows on from a recent guideline announced by DHCA (dated 17 March), permitting clinical partners in the free zone to provide teleconsultation services from 20 March to 20 April without prior approval from Dubai Healthcare City Authority – Regulatory (DHCR). We also announced (dated 19 March) that partners planning to provide such services would be able to get an exemption for Voice over Internet Protocol (VoIP) from the UAE Telecommunications Regulatory Authority.

DHCR Reminder: Clinics and hospitals providing teleconsultation services can only do with within licensed specialties. Such sessions should be appropriately documented, ensuring secure and encrypted network is provided to the patient at all times.

We look forward to your understanding and support to help limit the spread of COVID-19.  

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