Held under the Royal Patronage of the Chairperson of Dubai Healthcare City Authority HRH Princess Haya Bint Al Hussein, wife of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, welcome to the Dubai Healthcare City Authority Excellence Awards 2018 edition.
Message from the CEO
Dear Valued Partners,
"The race for excellence has no finish line," said HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, and founder of Dubai Healthcare City.
HH Sheikh Mohammed's words illustrate what we, as Dubai Healthcare City, set out to do - improve the health and
wellbeing of people and communities.
Under the Royal Patronage of the Chairperson of Dubai Healthcare City Authority HRH Princess Haya Bint Al Hussein, wife of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, we are proud to announce the 2018 edition of the Dubai Healthcare City Authority Excellence Awards.
When we launched the Dubai Healthcare City Authority Excellence Awards in 2017, we reinforced our quest for excellence and innovation in healthcare. The inaugural edition recognized innovative practices and initiatives by our clinical partners who have significantly contributed to patient care, safety
and experience.
Through the Awards, we demonstrated the quality of healthcare in the free zone and its focus on regulations and international standards. We were able to bring the work
by our partners to the forefront of the healthcare sector in UAE.
Our 2018 edition will once again nurture excellence and innovation in healthcare. We have introduced additional categories – totaling six - to showcase the remarkable contributions by an individual healthcare professional and to recognize volunteerism, women in healthcare and young professionals.
In line with the vision of the UAE's leadership, I encourage you to participate and share your success. In this race for excellence, we are on the same team.
Sincerely,
Dr Ramadan AlBlooshi
CEO, Dubai Healthcare City Authority - Regulatory
About the 2018 Excellence Awards
Held under the Royal Patronage of the Chairperson of Dubai Healthcare City Authority HRH Princess Haya Bint Al Hussein, wife of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, the Dubai Healthcare City Authority Excellence Awards 2018 edition will honor clinical facilities and healthcare professionals within Dubai Healthcare City.
The 2018 edition has two main award categories, each with three sub categories.
I. Excellence Awards
- Healthcare Innovation Award
- Outpatient Clinics Award
- Distinguished Healthcare Professional Award
II. Recognition Awards
- Year of Zayed Volunteerism Award
- Inspiring Woman in Healthcare Award
- Young Healthcare Professional Award
Terms & conditions
- All entry submission forms must indicate acceptance of the terms and conditions (see entry form per category).
- Changes to any submitted entries are not permitted.
- By the submission deadline, healthcare professionals who wish to participate must be eligible for a Good Standing Certificate from relevant UAE health authorities.
- The judging panel appointed by DHCR reserves the right to vet and substantiate information in entry applications and conduct any corporate due diligence as required.
- The judging panel also reserves the right to cancel or disqualify entries due to non-compliance with the entry eligibility criteria and terms and conditions.
- The panel's decision is final.
- DHCR reserves the right to withdraw an award from any candidate found to breach the eligibility criteria and terms and conditions.
- DHCR reserves the right to do a background check for disciplinary actions/ warnings issued against the shortlisted candidates by any relevant UAE health authority.
- Applicant must hold a valid work permit in the DHCC free zone.
Under Excellence Awards
1.
Healthcare Innovation Award
The award recognizes innovative practices and projects designed to improve safety in any aspect of patient care, education
and technology.
Eligibility criteria
- All clinical facilities within the free zone are eligible to enter:
- hospitals, outpatient clinics, laboratories, pharmacies and clinical support services
- facilities must be operating in DHCC for more than one year
- Entries must be for services, projects and/or programs which are completed or substantially completed with quantifiable achievements/results/outcomes which can demonstrate innovation and/or excellence of the healthcare facility and/or healthcare operator as a whole.
- All entry submission forms must indicate acceptance of the terms and conditions (see entry form)
- Winning projects of the previous Excellence Award (2017) do not qualify for this cycle.
Evaluation/scoring criteria
-
Originality (30 points)
- State the rationale behind the initiative and how it demonstrates creativity, innovation or uniqueness.
- Description of how the initiative drew from existing knowledge and current best practice; this can include learning from previous adverse events or near misses within the facility or beyond.
-
Added value (20 points)
- Clear evidence that the initiative has delivered added value to the facility and patients; where possible, this evidence should include financial savings to the facility and/or patients, and added value to patients through improved quality of care or experience.
- Quantitative evidence of added value such as surveys, statistics and/or health data must be supplied.
-
Outcome (30 points)
-
Evidence that the initiative has directly contributed to the delivery of consistently
high quality patient care; this should have a quantitative aspect and can include qualitative data such as patient feedback.
-
Evidence that the initiative has directly improved patient safety; this should be quantitative and can cover any aspect of
safe delivery of care such as reductions in medication administration errors, faster and more accurate triage, and a drop in adverse events.
-
Sustainability (20 points)
- Evidence that the initiative is practical and can be replicated elsewhere or used in a wider context of similar settings.
-
Evidence of a multidisciplinary approach with all relevant parties - managers, medics, nurses
and patients – that demonstrate effective engagement.
2.
Outpatient Clinics Award
The award recognizes outpatient clinics that have demonstrated continuous high levels of compliance with the 'Dubai Healthcare City Authority Regulatory (DHCR) Dubai Outpatient Clinic Quality Standards' (previously DHCR Outpatient Clinic Quality Standards), accredited by International Society for Quality in Healthcare (ISQua).
Eligibility criteria
- This award is open to all DHCC outpatient clinics.
- Clinics that have been surveyed for compliance with the ISQua-accredited DHCR Outpatient Clinic Quality Standards from 2015 to 2017.
- Outpatient clinics qualify if they have undergone two consecutive assessment surveys with a score of unconditional pass without requiring a follow up; surveys must be 18 months or comprehensive.
- Winners of the previous Excellence Award (2017) do not qualify for this cycle.
Evaluation/scoring criteria
- The winners for the Outpatient Clinics Award category will be selected based on the highest score achieved among the qualified facilities.
- No entry submissions required as eligible facilities participate automatically.
3.
Distinguished Healthcare Professional Award
The award honors and celebrates notable healthcare professionals for their outstanding achievements and contributions towards the improvement and innovation in healthcare in DHCC.
Eligibility criteria
- This award is open to all healthcare professionals, i.e. physicians, dentists, nurses, allied healthcare professionals and CAM (Complementary and Alternative Medicine) professionals holding a valid DHCC healthcare professional license for at least one year.
-
Majority of the healthcare professional's accomplishments and contribution
in the improvement of healthcare must be demonstrated within the DHCC community.
scoring criteria
-
Achievements and performance (45 points)
Candidates will be assessed and scored based on the evidence of:
- Prominent achievements during his/her career (including previous prize/awards) that go beyond the scope and requirements of professional responsibilities.
-
Personal effort by the professional towards these achievements and the extent of participation by others.
- Overcoming obstacles and difficulties to achieve his/her achievements.
- Sustaining the highest standards in clinical aspects of service delivery and demonstration of sustained commitment to patient care.
- Active participation in the design or/and implementation of public health programs.
- Applying principles of evidence-based clinical practice.
- Applying medical ethics in dealing with daily practice and acting with fairness and honesty.
-
Continuous education (20 points)
Candidates will be assessed and scored on evidence of:
- Strong commitment to self-development through acquiring expertise and skills related to their profession.
- Development of additional skills such as specialized technical or managerial skills, communication and language skills that they can apply in their professional environment.
- Participation in clinical/medical research (including peer review publications, clinical trials, meta-analysis, published books/chapters).
-
Presentation
in a national/international conference or review related work (editorial board
membership of an international journal, reviewer of a publication/grant, etc).
-
Initiative and innovation (20 points)
Candidates will be assessed and scored on evidence of:
- Creativity in planning new models for various aspects of clinical service and/or modernizing current facilities and improving resources.
-
Extent of application of creative
ideas / initiatives.
- Results and impact of innovation and initiatives.
-
Volunteerism (15 points)
Candidates will be assessed and scored on evidence of;
- Amount/level of volunteerism work carried out towards patients and the community through the work environment or personally through charity organizations.
Under Recognition Awards
1.
Year of Zayed Volunteerism Award
The award recognizes and honors valuable contributions by DHCC business partners (clinical and non-clinical), healthcare professionals and other employees in providing and promoting volunteerism/humanitarian services in the society.
Eligibility criteria
-
This award is intended for any individual or organization (clinical or non-clinical) in DHCC with
demonstrable strong commitment towards supporting humanitarian, environmental and social issues.
Evaluation/scoring criteria
-
Originality (50 points)
Volunteerism initiatives will be assessed and scored on evidence of:
- Exceptional service to a population to alleviate human suffering and improve the quality of life (evidence of significant services such as medical and educational support to communities in need and special needs population, etc).
- Effective planning with clear goals and objectives to ensure maximum benefit to the target beneficiary/community and encouraging the wider community to contribute.
- Implementation of the volunteerism initiative effectively and efficiently.
- Challenges faced and the strategies used to overcome them to achieve positive results.
-
Outcome and added value (50 points)
- Initiative(s) delivered had a positive outcome and added value to the targeted population /community.
- Quantitative data to support added value such as surveys and statistics.
- Supporting materials (pictures, videos, news articles, etc).
2. Inspiring Woman in Healthcare Award
The award recognizes and celebrates notable women in DHCC who have made a tangible contribution through innovative, creative and inspirational leadership, driving improvement and excellence in healthcare services in DHCC.
Eligibility criteria
- Open to women working in DHCC across the broad field of healthcare including clinical, management, education or research.
- The majority of the applicant's accomplishments must be demonstrated within the DHCC community.
Evaluation/scoring criteria
-
Performance and achievements (50 points)
Candidates will be assessed on their achievements and their efforts to continuously develop themselves to improve their performance in a professional environment.
-
Most prominent and significant professional achievements gained throughout one's career and its impact
to the society.
- Amount and nature of personal achievements outside the scope of work environment this may include awards, honorary degrees, publications, etc.
- Use of innovative methods and skills to accomplish achievements.
- Consistent development and advancement of one's skills and capabilities through various methods such as attending training workshops, relevant conferences, seminars and enrolling in certified courses.
- Contribution towards the improvement of healthcare through mentoring, knowledge sharing or membership of professional associations.
-
Overcoming challenges (25 points).
Candidates will be assessed on the challenges faced professionally and personally such as family commitments and raising children and different strategies to overcome them.
- Nature of professional and personal challenges faced and the strategies used to overcome these to achieve positive results.
- The ability to demonstrate integrity and strike a balance between professional and personal focus and commitments.
-
Volunteerism (25 points)
Candidates will be assessed on the level of cooperation and efforts towards financial donations; contributions to community welfare; support towards women causes; and relief and aid programs relating to education and medical support among others.
- Amount/level of humanitarian and volunteerism work carried out by the woman (specially to help women causes/issues) through the work environment or personally through charity organizations.
- Participation in sponsoring health-related community activities.
- Engagement /involvement through social media to positively influence/ encourage social/ health issues important to women.
3. Young Healthcare Professional
The award acknowledges young healthcare professionals who have contributed towards the improvement and enhancement of the healthcare system in DHCC. The awards recognize young professionals who are ambitious and committed to making a difference and who contribute to the DHCC community.
Eligibility criteria
- Open to all young healthcare professionals, i.e. physicians, dentists, nurses, allied healthcare professionals and CAM professionals holding a valid DHCC healthcare professional or trainee license for at least one year.
- Age of the applicant must be between 20-30 years.
- Majority of the young healthcare professional's accomplishments and contribution towards the improvement of healthcare must be demonstrated within the DHCC community.
Evaluation/ scoring criteria
-
Achievements and performance (40 points)
Candidates will be assessed and scored on evidence of:
-
Most prominent and significant professional achievements gained throughout their early career and its impact
to the society.
- Personal achievements gained outside the scope of the work environment; this can include awards, honorary degrees, publications, etc.
- Professional and personal challenges faced and the strategies used to overcome them to achieve positive results.
- Visionary leadership skills that have a positive impact on the workplace.
-
Self-development (40 points)
Candidates will be assessed and scored on evidence of;
- Consistent development and advancement of one's skills and capabilities through various methods such as attending training workshops, relevant conferences, seminars and enrolling in certified courses.
- Efforts by young professionals to further attain higher educational qualifications.
-
Use of innovative methods and skills to accomplish professional and personal goals including
technology based development.
-
Volunteerism (20 points)
Candidates will be assessed and scored on evidence of:
- Amount/level of humanitarian and volunteerism work carried out (especially relating to healthcare issues) through their work or personally through charity organizations.
- Engagement /involvement through social media to positively influence/ encourage social/health/professional issues of importance to the society.
Submission
Deadline for submitting entries is Saturday, March 31, 2018, and the winners will be announced at a ceremony in May 2018. To apply start below.
