Excellence Awards 2020

• All clinical facilities within the free zone are eligible to enter:
  • Hospitals, outpatient clinics, laboratories, pharmacies, and clinical support services
  • The applicant organization must be operational in DHCC for more than one year
• Entries must be for services, projects and/or programs, which are completed or substantially completed with quantifiable achievements/results/outcomes that can demonstrate innovation and/or excellence of the healthcare facility and/or healthcare operator as a whole.
• All entry submission forms must indicate acceptance of the terms and conditions (see entry form).
• Winning projects of the previous Excellence Award (2017, 2018 and 2019) do not qualify for this cycle.

Originality (30 points)

• State the rationale behind the initiative and how it demonstrates creativity, innovation or uniqueness.
• Describe how the initiative drew from existing knowledge and current best practice; this can include learning from previous adverse events or near misses within the facility or beyond.



Added value (20 points)

• Clear evidence of added value to the facility and patients through the initiative and improved quality of care or experience. Where possible, this evidence should include financial savings to the facility and/or patients.
• Quantitative evidence of added value such as surveys, statistics and/or health data must be supplied.



Outcome (30 points)

• Evidence that the initiative has directly contributed to the delivery of consistently high quality patient care; this should have a quantitative aspect and can include qualitative data such as patient feedback.
• Evidence that the initiative has directly improved patient safety; this should be quantitative and can cover any aspect of safe delivery of care such as reductions in medication administration errors, faster and more accurate triage, and a drop in adverse events.



Sustainability (20 points)

• Evidence that the initiative is practical and can be replicated elsewhere or used in a wider context of similar settings.
• Evidence of a multidisciplinary approach with all relevant parties - managers, medics, nurses, and patients – that demonstrate effective engagement.

• This award is open to all DHCC outpatient clinics.
• Clinics that have been surveyed for compliance with the ISQua-accredited DHCR Outpatient Clinic Quality Standards from 2017 to 2019.
• Outpatient clinics qualify if they have undergone two consecutive assessment surveys with a score of unconditional pass without requiring a follow up. Surveys must be of the type 18 months or comprehensive.
• Winners of the previous Excellence Award (2017, 2018 and 2019) do not qualify for this cycle.

• The winners of the Outpatient Clinics Award category will be selected based on the highest score achieved among the qualified facilities.
• No entry submissions required as eligible facilities participate automatically.

• This award is open to all physicians holding a valid DHCC healthcare professional license for at least one year.
• A majority of the physician’s accomplishments and contribution to the improvement of healthcare must be demonstrated within the DHCC community.

Achievements and performance (45 points)

• Prominent achievements during his/her career (including previous prizes/awards) that go beyond the scope and requirements of professional responsibilities.
• Personal efforts by the professional towards these achievements and the extent of participation by others.
• Overcoming obstacles and difficulties to achieve his/her goals.
• Sustaining the highest standards in clinical aspects of service delivery and demonstration of sustained commitment to patient care.
• Active participation in the design and/or implementation of public health programs.
• Applying principles of evidence-based clinical practice.
• Applying medical ethics in dealing with daily practice and acting with fairness and honesty.
• Demonstrating commitment in their field and broader organization-wide activities that contributed towards improved patient outcomes, teamwork facilitation, and promotion of multi-disciplinary care.
• Demonstrating exceptional service and commitment to patient care, including prevention and health promotion, and integration of services across the continuum of care.
• Leading in collaborative, multi-disciplinary practice and promote working in partnership across all areas of professional practice.
• Providing a service that demonstrates the benefits of working in collaboration and partnership across sectors and professions.



Continuous education (20 points)

• Strong commitment to self-development through acquiring expertise and skills related to their profession.
• Development of additional skills such as specialized technical or managerial skills, communication and language skills that they can apply in their professional environment.
• Participation in clinical/medical research (including peer review publications, clinical trials, meta-analysis, published books/chapters).
• Presentation in a national/international conference or review-related work (editorial board membership of an international journal, reviewer of a publication/grant, etc).
• Inspiring learning through modelling, development of training resources or actively engaging others in research.
• Setting an example of evidence-based continuous improvement in the workplace through knowledge translation.



Initiative and innovation (20 points)

• Creativity in planning new models for various aspects of clinical service and/or modernizing current facilities and improving resources.
• Extent of application of creative ideas/initiatives.
• Results and impact of innovation and initiatives.
• Demonstrating significant innovation in practice in providing clinical/medical health services.
• Evidence of any value added project done in their work area within limits of available resources.



Volunteerism (15 points)

• Amount/level of volunteerism work carried out towards patients and the community through the work environment or personally through charity organizations.

• This award is open to all nursing healthcare professionals, holding a valid DHCC healthcare professional license for at least a continuous period of one year.
• A majority of the nursing healthcare professional's accomplishments and contribution in the improvement of healthcare must be demonstrated within the DHCC community.
• Made outstanding contributions to the nursing profession in any of the four domains — administration, clinical practice, education, or research.

Achievements and performance (45 points)

• Prominent achievements during his/her career (including previous prizes/awards) that go beyond the scope and requirements of professional nursing responsibilities.
• Personal effort by the professional towards these achievements and the extent of participation by others.
• Overcoming obstacles and difficulties to achieve his/her goals.
• Sustaining the highest standards in nursing aspects of service delivery and demonstration of sustained commitment to patient care.
• Applying principles of evidence-based nursing practice.
• Applying medical ethics in dealing with daily practice and acting with fairness and honesty.
• Ensuring an improved patient experience and sustaining the initiative.
• Making a positive difference in the lives of their colleagues, and patients and their families.



• Continuous education (20 points)

• Strong commitment to self-development through acquiring expertise and skills related to their profession.
• Development of additional skills such as specialized technical or managerial skills, communication and language skills that they can apply in their professional environment.
• Participation, promotion, and enhancement of the application of nursing research in the practice environment, (including peer review publications, clinical trials, etc).
• Presentation in a national/international conference or review-related work (editorial board membership of an international journal, reviewer of a publication/grant, etc).
• Inspiring learning through modelling, development of training resources or actively engaging others in research.
• Leading by example through evidence-based continuous improvement in the workplace through knowledge translation.



Initiative and innovation (20 points))

• Creativity in planning new models for various aspects of clinical service and/or modernizing current facilities and improving resources.
• The extent of application of creative ideas/initiatives.
• Results and impact of innovation and initiatives.
• Demonstrating significant innovation in practice in providing health services.
• Evidence of any value added project done in their work area within limits of available resources.



Volunteerism (15 points)

Candidates will be assessed and scored based on evidence of:

• Amount/level of volunteerism work carried out towards patients and the community through the work environment or personally through charity organizations.

• This award is open to all but not limited to allied health professionals like Audiologist, Behavior Analyst Technician, Counselor, Dental Hygienists, Dental Assistants, Dialysis Technician, ECG Technician, Hair Transplant Technician, Laser Therapist, Nutritionist, Orthotic Technician, Prosthetists, Phlebotomists, Radiologic Technologists, Sterilization Technician, Ultra Sonographer etc. holding a valid DHCC healthcare professional license for at least one year.
• A majority of the allied health professional's accomplishments and contribution in the improvement of healthcare must be demonstrated within the DHCC community.

Achievements and performance (45 points)

• Prominent achievements during his/her career (including previous prizes/awards) that go beyond the scope and requirements of allied health professional responsibilities.
• Personal effort by the professional towards these achievements and the extent of participation by others.
• Overcoming obstacles and difficulties to achieve his/her achievements.
• Sustaining the highest standards in clinical aspects of service delivery and demonstration of sustained commitment to patient care.
• Active participation in the design or/and implementation of public health programs.
• Applying principles of evidence-based clinical practice.
• Applying medical ethics in dealing with daily practice and acting with fairness and honesty.
• Demonstrating commitment in their field and broader organization-wide activities that contributed towards improved patient outcomes, teamwork facilitation, and promotion of multi-disciplinary care.
• Demonstrating exceptional service and commitment to patient care, including prevention and health promotion, and integration of services across the continuum of care.
• Leading in collaborative, multi-disciplinary practice and promote working in partnership across all areas of professional practice.
• Providing a service that demonstrates the benefits of working in collaboration and partnership across sectors and professions.



Continuous education (20 points)

• Strong commitment to self-development through acquiring expertise and skills related to their profession.
• Development of additional skills such as specialized technical or managerial skills, communication and language skills that they can apply in their professional environment.
• Participation in clinical/medical research (including peer review publications, clinical trials, meta-analysis, published books/chapters).
• Presentation in a national/international conference or review-related work (editorial board membership of an international journal, reviewer of a publication/grant etc).
• Inspiring learning through modelling, development of training resources or actively engaging others in research.
• Setting an example of evidence-based continuous improvement in the workplace through knowledge translation.



Initiative and innovation (20 points)

• Creativity in planning new models for various aspects of clinical service and/or modernizing current facilities and improving resources.
• The extent of application of creative ideas/initiatives.
• Results and impact of innovation and initiatives.
• Demonstrating significant innovation in practice in providing allied health services.
• Evidence of any value added project done in their work area within limits of available resources.



Volunteerism (15 points)

Candidates will be assessed and scored based on evidence of:

• Amount/level of volunteerism work carried out towards patients and the community through the work environment or personally through charity organizations.

• Best Supporting Entity for Emiratization Award
• Top Emirati Contributor Award

• This Award is open to all clinical and commercial operators (organizations) in DHCC.
• The applicant organization must be operational in DHCC for more than one year.
• The organization shall submit a list of all Emirati employees along with their positions in the company as of December 31, 2019 as part of the application form.

• The organization has established plans/policies that support Emiratization as part of its corporate objectives (10 points).
• The organization has allocated budgets and resources to achieve its Emiratization plans/objectives (10 points).
• Demonstrable efforts by the organization to attract Emiratis to join the company (job incentive, promotion and career progression, etc.) (10 points).
• The number of Emiratis employed compared to the total number of the organization’s employees (50 points).
• The organization focuses on development of competencies and skills of their Emirati employees through appropriate trainings and offer career development opportunities (10 points).
• The organization has systems in place for efficient and smooth processes for recruitment of Emiratis (10 points).

• This Award is open for UAE nationals only.

• The applicant fulfils one or more of the below requirements: (20 points)
  a. Managerial position in the organization.

  b. A valid DHCC professional license.

  c. Ownership of a DHCC-licensed facility.

  d. Shareholder of a DHCC-licensed facility.
• The applicant has valued work-related contributions and achievements that have occurred during his/her current job/position in DHCC (30 points).
• Social responsibility (25 points):
  a. Humanitarian and volunteerism work (especially relating to healthcare issues) through their work, or personally, through charity organizations.

  b. Participation in sponsoring health-related community activities.

  c. Raising awareness in society (especially relating to healthcare issues).

  d. Involvement in publications (books, chapter or articles).
• The applicant has been awarded/received recognition in the last five years locally or internationally (15 points).
• Feedback and/or recommendation from his/her superiors and or subordinates (10 points).

• This Award is open to all clinical and commercial licensed operators (organizations) in DHCC.
• The applicant organization must be operational in DHCC for more than one year.

1.(Originality and Creativity) (40 points)

Accessibility of facilities, services and information by People of Determination:.

• a. Designing and constructing the facilities (fit out) as per best international practice so that People of Determination can use them easily (parking, suitable lift, toilet, facility entry, counter, Braille language, floor signage, play area).
• b. Creating services and means of communication and information to achieve equal access for People of Determination with others or that enables them to use them and get them easily.
• c. Training a number of front staff on how to deal with People of Determination matching the size and demand from this category of customers.
• d. Giving priority of service or any offers exclusively to People of Determination.

Integrate and empower employees with People of Determination:

• a. Ensure the rights of People of Determination; give them fair opportunities for employment and an appropriate work environment.
• b. Development of skills of People of Determination on an equal basis with others and development of programs to ensure their professional and career progression to enable the participation of fellow employees in various fields.
• c. Provide the necessary facilities, equipment, tools and special equipment for People of Determination, ensuring that they can do their work with ease.
• d. Efforts to protect People of Determination from any discrimination at all stages of work, abuse, neglect or exploitation in any way.

• a. Number of employees (People of Determination) against the total number of employees.
• b. Number of special training courses provided to staff on how to deal with People of Determination from all categories concerned.
• c. Number of community-based initiatives for People of Determination aimed at increasing their chances of interaction, through commitment and the development of their rights.
• d. The result of the survey/feedback of People of Determination, including customers, employees and their families.