Notice: Dear Customer, the portal will be unavailable during maintenance activities taking place on Thursday 13th June 8:00pm to Friday 14th June 8:00pm .We appreciate your understanding. Sincerely, Masaar Team.

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Community Directory
Complaints
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​​​​​​​​​​​​​​​​​​​​​Are you a patient at Dubai Healthcar​e City (​DHCC)?​
Are you looking for a clinic in Dubai Healthcare City (DHCC)?
  • Are you looking for clinic or a doctor? Click here​​ for community directory or here​​ for doctors.
  • You can now download our mobile application ( DHCC Doctors & Clinics ), available for IOS and Android. You can scan the QR code to download it:

Do you have a complaint about a clinic or facility?
1. What is Compliance Assurance Department?
It is a department within DHCR responsible for ensuring compliance and enforcement of policies, standards, rules and regulations within the free zone.

2. What are the units under the Compliance Assurance Department?

There are two units under the Compliance Assurance Department: the Customer Protection Unit (CPU) and the Inspection and Enforcement (IEU).

The CPU is responsible for the management and investigation of complaints filed by complainants. DHCR ensures enforceability of its rules and regulations through IEU whose members are authorized to collect information from operators and registered entities pertaining to complaints filed. They are also authorized to conduct scheduled and unscheduled inspection visits to ensure compliance with applicable laws, rules and regulations.


3. Who can file a complaint?

Patients, employees of licensed facilities and entities operating within DHCC, DHCC licensed professionals.


4. How to file a Complaint with CPU?

The complaint should be registered in Masaar, along with all the supporting documents pertaining to the complaint.


5. What type of complaints fall under the jurisdiction of CPU?

Complaints against any licensed healthcare professionals, clinical facilities, non-clinical facilities and labor disputes that involve employers and employees of any facility within DHCC jurisdiction.​​

 
How can I verify a sick leave , medical report or medical escort certificate?
In line with its commitment to excellence and smart governance, Dubai Healthcare City Authority – Regulatory (DHCR), the independent regulatory arm of Dubai Healthcare City Authority, introduced online medical document issuance and verification exclusively via its e-services portal ‘Masaar​​’.
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To verify your medical certificate please click here

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